FAQ - question and answer

Generalsearch in F.A.Q. 

  • Parking sensors stickers.

    AutoStickerOriginal also makes for your car parking sensor stickers. The universal size of parking sensors are 1.3 cm. Size and modell A6 sundries 1 and A6 sundries 2.

    The stickers will in no way hinder the parking sensor to determine the distance between your car and the object.

    Complete the order form and order AutoStickerOriginal in your desired colour.
     

  • How do I find out the colour code of my vehicle, truck, delivery van, camper, touringcar, oldtimer, etc.?

    Your original vehicle papers will contain your chassis number (identification number). Call your car dealer and request if he can give you the colour code of your vehicle. The dealer will request the chassis number of your vehicle, please inform him of this. The dealer will be able to immediately inform you of the colour code of your vehicle.

    Complete the order form and order AutoStickerOriginal in your desired colour.
     

  • Which other ways can I use to retrieve my colour code?

    There are various possibilities to retrieve your colour code. However, this is up to you. Calling your car dealer is the safest option.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • Is not yet applicable.

    Is not yet applicable.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • Is the payment system of this website reliable?

    AutoStickerOriginal works with Docdatapayments.com https://cm.com

    Docdatapayments.com is one of the most reliable and renowned Internet payment systems in the world.

    The name Docdata Payments will change from September 3, the new name will be CM.com. CM "Foundation".

     

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • What is actually the advantage of AutoStickerOriginal.

    It is always annoying if you have damage from a stone chip or small scratches on your vehicle. The biggest advantage of AutoStickerOriginal is that you can solve this easily and at low costs.

    This means that you no longer have to bring your vehicle to motorcar paint shop or have to resort to using a touch up paint stick.

    Order a sticker sheet, place it in the glove compartment of your vehicle and you can remove damages direct where and whenever it occurs.

    Complete the order form and order AutoStickerOriginal in you desired colour.
     

  • If you cannot supply the correct colour, will I receive a refund?

    If  AutoStickerOriginal cannot deliver the desired colour, naturally you will receive a promt refund.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • Do I have to bring my vehicle to determine the colour?

    At AutoStickerOriginal we do not believe this to be necessary. You can call your nearest car dealer to request the colour code of your car - it's that simple.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • What is the delivery time after I have ordered a sticker sheet.

    Your sticker sheet will be produced with the utmost precision and care. At AutoStickerOriginal we will do everything in our power to make your sticker as good as possible, and that takes some time. Your sticker sheet will be shipped within 15 working days.

    However, when the sticker sheet is on stock, it will be shipped within 7 working days.

    Your sticker sheet is supplied by the Royalmail. Because of standard envelopes and standard mail, we have chosen not to use track and trace.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • Do I still have to pay anything when the sticker sheet is delivered?

    All being well, you will have paid for everything already. An enveloppe with your sticker sheet will be delivered FREE of charge, anywhere in the world.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • My vehicle is brand new, is the colour of my vehicle already available?

    Naturally, at AutoStickerOriginal we have all the very latest colours.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • My car, truck, fire vehicle, tractor, delivery van, ship, aircraft etc. is an oldtimer, how do I find the correct colour:

    If you do not have any information concerning your colour number of your oldtimer and you still wish to order a sticker sheet, please follow the steps below.

    First check if you have a small separate part of your vehicle, such as a fuel filler flap or another part with the correct colour. The surface must have a minimum of 2 x 2 inches and must be flat.   

    Then go to the order page and fill in the order form as fully as possible.

    Enter 0000 in the colour code and the build month section. Then complete the order form and pay.

    An Example:

    This is an example form. This form is not valid.

     

    Brand name:
    *  
     
     
     
    Type:
    *  
     
     
     
    year of build:
    *  
     
     
     
    Month of construction:
    *  
     
     
     
    Color:
    *  
     
     
     
    Colour code:
    *

    Then you must put the vehicle part in a sturdy sufficiently stamped envelope and send to

    AutoStickerOriginal

    Meertrosstraat 7

    1431 DL Aalsmeer

    Netherlands

    We will send you your sticker sheet in the correct colour and return the vehicle part that you have sent, FREE of charge as quickly as possible.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • Can the sticker be re-positioned after it has been placed?

    No, the sticker attaches itself instantly.
     

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • How should I apply the sticker to my vehicle?

    This is very simple. Listen and watch the clip attentively.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • I’m looking for a RAL colour.

    AutoStickerOriginal also makes RAL colours. Hit the button colours  for the RAL colours.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • Does AutoStickerOriginal also have the colour of my vehicle?

    At AutoStickerOriginal we can supply more than 800,000 different colours.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • What is the size of an A4 sticker sheet, size A5 sticker sheet and an A6 sticker sheet?

    A4 size: 8.26  x  11.73 inches.

    A5 size: 5.83  x    8.25 inches.

    A6 size: 5.83  x    4.13 inches.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • What happens if my vehicle no longer has the original colour?

    In that case AutoStickerOriginal cannot guarantee that you will get exactly the colour you desire.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • My vehicle is not an oldtimer but I would still like to send a small part with the correct colour to you. Is this possible?

    Naturally. Maybe you already have a small part of your vehicle available, such as the filler flap or another small part with the correct colour. The surface must have a minimum of 2 x 2 inches and must be flat.

    Then go to the order page and fill in the order form as fully as possible.

    Enter 0000 in the colour code and the build month section. Then complete the order form and pay.

    An example:

    This is an example form. This form is not valid.

     

    Brand name:
    *  
     
     
     
    Type:
    *  
     
     
     
    Year of build:
    *  
     
     
     
    Month of construction:
    *  
     
     
     
    Colour:
    *  
     
     
     
    Colour code:
    *

     

    Do the part in a sturdy sufficiently stamped envelope and send it to:

     

    AutoStickerOriginal

    Meertrosstraat 7

    1431 DL Aalsmeer

    Netherlands

    We will send you your sticker in the correct colour and return the vehicle part that you have sent, FREE of charge as quickly as possible.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • When I want to wash my car should I care that the sticker is not going off?

    If you past on your sticker on your vehikle, wait one night  to you wash your vehikle. Then you can wash without any problems your vehikle by hand.  Washing your car by car street wash is also no problem. By the high adhesive power of the sticker is it even possible to your vehicle with the high-pressure spray to wash adjusted to Nebula.

    Once more:  hold the lance of the high-pressure spray or not closer than 50 inches away from the sticker.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • I am certain that I have ordered the correct colour but the colour of the sticker is somehow slightly different:

    There are various explanations for this.

    Are you certain that this is the original colour of your vehicle? And has your vehicle been retouched or re-sprayed in the meantime?

    It is possible that your vehicle’s paint has been tainted by the sun over the years. We recommend to first wash your vehicle and subsequently polish it in order to achieve the original colour of the paint. When finished, wash the paint with a car shampoo and dry it in order to gain optimal adhesiveness from the sticker. You then place the sticker on the desired place and you will see that it is now the right colour.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • I am not sure of the exact colour of my vehicle, so I will make an estimate.

    It is not advised to simply guess the colour of your vehicle; this will result in receiving the incorrect colour and your money will not be refunded.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • Does the sticker keep its colour over the years?

    By way of a unique process, the sticker maintains its shine and colour fastness. It can withstand many things, including rain, snow, hail, salt, wind, warm as well as cold temperatures, solvents and moisture.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • I want to remove my sticker after some time, how do I do this?

    Please read the following text carefully:

    Due to its unmatched adhesive power, the sticker will not come off easily. You will need to make the sticker lukewarm for approximately 1 minute. Use a hair dryer for this. When the sticker has been lukewarm for approximately 1 minute, you can easily remove the sticker.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • Do you have any tips for me when the sticker arrives?

    We have left extra space on the sticker. You can cut out a pattern precisely by using scissors or our special knife.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • I see many different brands on the right of the screen, but not mine.

    Do not be deterred by this, we make the colour of your vehicle as well.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • Is the sticker on my vehicle invisible?

    The stickers are made from superstrong razor thin material, once applied they are almost invisible. The thickness of the stickers are about 70 mu (µ) micron thin.

    The stickers are almost invisible on bumpers and under the door trade in a line from front to the back of your car, so on all the doors and fenders. However the stickers remain visible up close on hoods, trunk lids, up fenders and frame styles section (which is the high portion between your windshield and side window of your car, between door styles and style of the side window and rear window). From a distance about 8 feet these are very difficult to see.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • Will the sticker sheet come with the invoice and VAT?

    Yes, you will receive an invoice which will include the VAT.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • Can I order the knife or tweezers seperately?

    Yes, you can also order these extremely handy tools separately  accessory  If you order three or more sticker sheets, irrespective of size and model (be same colour), you will receive the knife or tweezers as a free giftFREE of charge.
     

    For example:

    This is an example form. This form is not valid.

    Enter '1 knife' and we will subsequently send 1 knife to your home. 

    Brand name:
    *  
     
     
     
    Type:
    *  
     
     
     
    year off build:
    *  
     
     
     
    Month of construction:
    *  
     
     
     
    Color:
    *  
     
     
     
    Color code:
    *

    Complete the order form and order AutoStickerOriginal in your desired colour.
     

  • All prices are include VAT.

    All mentioned prices include 21% VAT and shipping costs. 

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • Delivery Terms.

    Delivery conditions / delivery date

    (1) The delivery takes place at the delivery address provided by the customer, insofar as not contractually agreed otherwise, and the delivery address is located in one of the countries referred to under point 1 (2) of these General Conditions. (2) The specified delivery period is generally not final, unless the Seller by way of an exception has made a binding commitment ??regarding a particular delivery period. If the ordered goods are in stock in the warehouse and the agreed amount has been prepaid, then the Seller will dispatch the goods within 10 business days / calendar days after the Seller has accepted the order. If the product still needs to be produced, AutoStickerOriginal has 15 business days / calender days to make the product and then ship it.

    (3) The Seller is entitled to discharge itself from its obligation to fulfil the agreement, if the goods to be delivered to the customer have not or have only partially been supplied to the Seller by a supplier (subject to own supplies), without any blame being attached to the Seller for the failure to deliver. The Seller can in no way be blamed if it has concluded a sufficiently similar replacement agreement with its supplier with respect to the delivery. If the own supply does not take place, the Seller will then immediately notify the customer and repay to the customer any purchase price that was paid, including dispatch costs.

    (4) The customer is obliged to accept the goods at the agreed place(s) on first presentation at the time the Seller delivers them or has them delivered, or the moment at which these goods are made available to the customer in accordance with the agreement. If the customer is in default in this respect, then the resulting damage and costs are for his/her account.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • For questions or complaints.

    For questions and / or complaints; these will be answered substantively within 14 days. At the very bottom of the page you will see "Contact", which is our contact form, if you click on this you can indicate all your questions or complaints here. Once you have emailed us, you will immediately receive a confirmation of receipt of your email and again the question or complaint will be answered within 14 days. You can write your complaint to Autostickeroriginal - Meertrosstraat 7 - 1431 DL - Aalsmeer or mail@carstickeroriginal.com

    Not only can you submit a question or complaint about the product, but you can also complain about other matters such as delivery conditions and services.

    If a dispute arises between you and AutoStickerOriginal, you can go to the disputes committee with your complaint. A website has been specially created for this purpose and it is called www.sgc.nl

    If you feel that your complaint or dispute has not been handled sufficiently, you can even submit your complaints to the European disputes committee ODR from 15 February 2016 (this is new). You can then submit your complaint or dispute via this link http://ec.europa.eu/consumers/odr/.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • Right of withdrawal.

    Exclusion of right of withdrawal:

    The entrepreneur can exclude the consumer's right of withdrawal insofar as provided for in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement.
    Exclusion of the right of withdrawal is only possible for products:
    a.that have been created by the entrepreneur in accordance with the specifications of the consumer;

    b. that are clearly personal in nature;

    c. that cannot be returned due to their nature;

    d. that can spoil or age quickly;

    e. the price of which is dependent on fluctuations in the financial market on which the entrepreneur has no influence;

    f. for individual newspapers and magazines;

    g. for audio and video recordings and computer software of which the consumer has broken the seal.

    Exclusion of the right of withdrawal is only possible for services:
    a. regarding accommodation, transport, restaurant business or leisure activities to be performed on a specific date or during a specific period;

    b. of which the delivery started with the express consent of the consumer before the reflection period has expired;

    c. regarding betting and lotteries.

    AutoStickerOriginal makes a unique product for you. Which means; you specify a specific size (A4 - A5 - A6) from which you can choose which model you want (round - rectangle - oval) and of course the correct colour.

    You order a unique product, that is why the right of withdrawal is excluded for the car stickers, however, for the razor-sharp blade and tweezers, different rules apply, namely:

    "You have the right to withdraw from the contract within 14 days without giving any reason.
    The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good.
    To exercise the right of withdrawal, you must notify us by means of an unambiguous statement (for example in writing, by post, fax or e-mail) that you are withdrawing from the contract. You can use the model withdrawal form (INSERT PDF) for this, but you are not obliged to do so.
    To meet the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

    Consequences of the withdrawal

    If you cancel the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) without delay and in any case, no later than 14 days after we have been informed of your decision to withdraw from the contract, back from us. If you only return part of your order, the costs for delivery will not be refunded. We will pay you back with the same payment method with which you made the original transaction, unless you have explicitly agreed otherwise; in any case, you will not be charged for such reimbursement. We may withhold reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earliest.

    You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you have notified us of your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.

    You will have to bear the direct costs of returning the goods.

    Our return address: Meertrosstraat 7 - 1431 DL - Aalsmeer

    You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods. "

    You can use this form below. You copy the below and paste it into your new email message. Fill in what applies to you and email it to mail@carstickeroriginal.com We will contact you within 5 working days.

     

    Model form for right of withdrawal

    (this form should only be completed and returned if you want to

    withdraw from the contract)

    - To: [trader’s name]

    [trader’s geographic address]

    [trader’s fax number, if available]

    [trader’s e-mail address or electronic address]

    - I/we* herewith inform you that, in respect of our contract regarding

    The sale of the following products: [description of the product}*

    The delivery of the following digital content: [description of the

    digital content]*

    The supply of the following service: [description of the service]*

    I/we* exercise our right of withdrawal.

    - Ordered on*/received on* [date of ordering services or receiving

    goods]

    - [Consumer(s)’ name]

    - [Consumer(s)’ address]

    - [Consumer(s)’ signature] (only if this form is submitted on paper)

    - [Date]

    *Delete or provide supplementary information, as applicable.

     

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • Terms and Conditions.

    AutostickerOriginal uses the following terms and conditions:

    Our own Terms and Conditionsfor individuals but also LEGAL for entrepreneurs can be found on this website on every page at the very bottom.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • What payment systems can you use at AutoStickerOriginal?

    Uses AutoStickerOriginal as good as all the payment systems including the most popular credit card companies like, American Express, Visa, Master Card, Maestro, PayPal etc.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • Can I pay in two payment periods?

    That is possible. You pay now 50% and the remaining amount you pay cash on delivery.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • Legal guarantee

    If you purchase a product from us, you will receive a warranty on it, but the warranty is not permanent. In the United Kingdom we give at least 2 year warranty on our product under normal use. This warranty includes; that if the stickers spontaneously come off your car immediately after application, you can request a new sheet from us free of charge.

    The legal warranty in the UK is a minimum of 2 years.

    We also give in the UK at least 2 years guarantee on the colour fastness of the sticker and we give at least 2-year guarantee on the colour fastness of the sticker under normal use. You can compare the colour and quality of the paint of the sticker with the quality of the paint of your own car.

    NB. In normal use, this means that when you apply the sticker to your car, the surface on which you apply the sticker must first be clean and free of grease, otherwise the sticker will adhere less well. You can only wash and / or polish the car after 24 hours or through the launderette. You can even wash your car with a pressure washer, however, keep the lance spray of the pressure washer no closer to the car than about 1 meter away.

    For the finishing touches, we have thought of this for you, i.e. you, as a consumer, are given extra protection for protection against inferior merchandise.

    Note: We hereby state that the manufacturer's warranties or other warranties that we offer do not affect the legal warranties. By legal quarantee means for you as a consumer that the product must do what you can expect from it.

    - Our two year warranty does not only apply to the UK but applies to all countries worldwide.

     

    Once again:

    If you purchase a product from us, you will receive a warranty on it, but the warranty is not permanent. In the United Kingdom we give at least 2 year warranty on our product under normal use. This warranty includes; that if the stickers spontaneously come off your car immediately after application, you can request a new sheet from us free of charge.

    The legal warranty in the UK is a minimum of 2 years.

    We also give in the UK at least 2 years guarantee on the colour fastness of the sticker and we give at least 2-year guarantee on the colour fastness of the sticker under normal use. You can compare the colour and quality of the paint of the sticker with the quality of the paint of your own car.

    NB. In normal use, this means that when you apply the sticker to your car, the surface on which you apply the sticker must first be clean and free of grease, otherwise the sticker will adhere less well. You can only wash and / or polish the car after 24 hours or through the launderette. You can even wash your car with a pressure washer, however, keep the lance spray of the pressure washer no closer to the car than about 1 meter away.

    For the finishing touches, we have thought of this for you, i.e. you, as a consumer, are given extra protection for protection against inferior merchandise.

    Note: We hereby state that the manufacturer's warranties or other warranties that we offer do not affect the legal warranties. By legal quarantee means for you as a consumer that the product must what you can expect from it.

    - Our two year warranty does not only apply to the UK but applies to all countries worldwide.

    Complete the order form and order AutoStickerOriginal in your desired colour.

  • How exactly do I remove a sticker from the large sheet.

    This is very easy, but you must use the correct tools. For example, you use a very sharp pointed knife, then carefully stick the tip of the knife between, for example, the round and the large sheet up a little bit and grasp the round sticker of the large sheet with a tweezer. If you want to take off the circle of the large sheet with your fingers, you must be careful not to lose adhesion. Have fun.

  • Disputes Committee

    Are you not satisfied with the handling of your complaint? Then you can submit this to the Disputes Committee of Thuiswinkel.org, Postbus 90600, 2509 LP Den Haag (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).

  • How long will it take for my order to arrive

    Most customers expect to receive the next day when they buy an item. Consumers are out of patience these days. Remember, you are buying a product abroad. If you buy a product abroad, you have to be patient. Products you buy abroad that have a certain value takes longer to reach their destination than usual.

    PostNL has been very slow with the delivery of envelopes and packages for some time. An important reason is that narcotics are hidden in envelopes and packages that are sent from the Netherlands. PostNL must check all envelopes and packages one by one for irregularities. PostNL makes every effort to deliver your envelope as quickly as possible. You will therefore have to be patient. If you still want to order, keep in mind that it can take longer.

    For english buyers; we also have to deal with Brexit. Companies that ship commercial envelopes and packages to the UK have to deal with customs. We have to create special labels and these are carefully checked by the customs of England, which takes extra time. We do not have track and trace.

     

  • Entering incorrect addresses

    It is more the rule than the exception that customers enter incorrect addresses on their order form, we cannot do anything about this. We take over the address 1 to 1. Customers get unreasonable because they don't get their order on time. Customers complain to their payment company and put the blame on us, which is not right.

    PLEASE NOTE THAT YOU MENTION THE CORRECT ADDRESS TO WHERE IT SHOULD GO.

  • Making car stickers

    Making car stickers is a difficult, costly, time consuming and very precise job. You don't just make car stickers, it just takes time and we take the time for that because after all, you want to have a perfect product. If we do not have your colour in stock, it sometimes takes up to 15 working days before we have your sticker sheet ready and sent. We deliver a product that has been developed to perfection. But some customers are unwilling or unable to wait for that. If you cannot wait for that, we recommend that you use another means to mask your scratch. However, if we do have your colour in stock, it will often be shipped within 5 working days and always free of charge.

     

     

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AutoStickerOriginal supports the following payment methods, among others:

American Express

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